LiveWell for LIFE takes the privacy of our website visitors very seriously and we are committed to protecting your privacy online.
This statement explains the privacy and the data protection practices which apply to the LiveWell for LIFE website operated by WWF-UK (registered charity no. 1081247 in England and no. SC039593 in Scotland) and to its trading company WWF-UK (World Wide Fund for Nature) Trading Limited (company number 892812) both of Panda House, Weyside Park, Godalming, Surrey GU7 1XR as part of the LiveWell for LIFE project.
In this Policy references to LiveWell for LIFE or to “we” or “us” are to the three parties (WWF-UK, WWF EUROPEAN POLICY OFFICE and Friends of Europe ) together.
Our aim is to safeguard our users’ privacy whilst providing a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
What information do we collect?
We collect two kinds of information about our users:
a. non-personal information such as IP address (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our sites, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.
b. personal information such as name, postal address, telephone number, e-mail address, date of birth (where appropriate). We collect this information only in connection with specific activities, such as registration, feedback, etc. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service by analysing or reviewing the information that you provide to ensure that we give you access to or send you the information that you are interested in. You don’t have to disclose any of this information to browse our site. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.
How is the information used?
• fulfil your requests, for example email newsletter subscriptions and provision of information;
• identify contributors;
• provide a personalised service to you when you visit our websites e.g. by customising the content and/or layout of our pages for each individual user;
• record any contact we have with you;
• prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf;
• in aggregate (and therefore anonymously) to profile your use of the websites and carry out research on our users’ demographics, interests and behaviour to help us gain a better understanding of how our users navigate and use the website, and to enable us to improve our service to you; and
• provide you with information which we think may be of interest to you, as explained below.
As well as using personal information to fulfil requests, we also like to keep our website visitors informed about LiveWell for LIFE activities and promotions or about updates to our site. From time to time we also share personal information with other like-minded organisations, but we will not share your information if you have indicated that you do not want us to do so (see next paragraph).
When submitting your personal information, you will be given the option not to be included in mailings or other contacts from LiveWell for LIFE or other organisations (whether by post, e-mail or other electronic messaging, telephone or fax). If you do agree to receive this information and later decide that you no longer wish to be contacted, you can let us know by e-mailing: firstname.lastname@example.org and we will immediately remove your data from the database.
If we contact you by email or text message, each time you receive a message you will also have the option to decline to receive further information from us in that manner.
We may use other companies to provide services on our behalf, including sending postal mail, e-mails and text messages and analysing data. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We require all such companies to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.
We may disclose aggregate statistics about our site visitors to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.
We may disclose personal information if we receive a complaint about any content you have posted or transmitted to or from our site, if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of LiveWell for LIFE, its site or its visitors.
Except as indicated above we will not use or transfer this data to any third parties without your prior permission.
Our site contains links to other sites. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit.
In addition, if you linked to our websites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
We place great importance on the security of all personally identifiable information associated with our website visitors. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software (SSL) to encrypt personal information you input before it is sent to us, and our database is hosted in a secure data centre. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
Cookies can be used for a variety of purposes, such as providing personalised pages, but at present, we use them only to work out how many people visit our sites.
Further information about cookies can be found at the Interactive Advertising Bureau’s website www.allaboutcookies.org.
Where is the information stored?
Information which you submit via our websites is sent to a computer located in the United Kingdom. This is necessary in order to process the information and to send you the information you have requested. Information submitted by you may be transferred by us to our other offices and to other reputable third party organisations as referred to in this Policy, within the European Economic Area.
Your acceptance of this Policy
Any personal information submitted via our websites or by text is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under this legislation, visit the Information Commissioner’s website: www.dataprotection.gov.uk or read the Act online at: www.hmso.gov.uk/acts/acts1998/19980029.htm.
If you would like to review or revise information you have previously provided to us online, you may do so by emailing infolivewell@WWF.org.uk.
Keeping us informed
Maintaining up-to-date information is important to our work If your details change, please email infolivewell@WWF.org.uk. Please remember to tell us your old details so that we can identify you on our database.